Return Policy


At Ulur Wiji, every product is carefully crafted through responsible processes. We've created this return policy to provide clarity for #FriendsofWiji while maintaining the quality and value of each piece we produce.

General Return Terms

We accept requests for returns or exchanges of goods with the following conditions:

  • Goods received in damaged condition, with production defects, or not according to order
  • Submissions must be made a maximum of 3 x 24 hours after the goods are received.
  • Items have not been used, washed, or altered in any way.
  • Original label and packaging are still complete
  • We cannot process applications after the deadline.

Non-Returnable Products

In order to maintain fairness and sustainability of the production process, we do not accept returns or exchanges for:

  • Custom order products (design, size, or special requests)
  • Pre-order products that have been produced
  • Minor differences in color or pattern due to the use of natural dyes
  • Products damaged due to incorrect use or maintenance by #FriendsofWiji
  • We strongly recommend customers to read the product description and custom order policy before making a purchase.

Differences in Color and Product Character

Please note that Ulur Wiji uses:

  • Manual production process (handmade)
  • Natural dyes
  • Traditional techniques

So small differences in color, pattern, or texture of the fabric are natural characteristics of the product , not production defects, and cannot be used as a reason for return.

Return Submission Procedure

If #FriendsofWiji receives a product that is damaged or not according to the order, please follow these steps:

  • Contact us via WhatsApp admin
  • Include:
    Order number
    Photos/videos of the condition of the goods
    Brief explanation of the problem found
  • The Ulur Wiji Team will check and provide a response within a maximum of 2 working days.
  • If the return is approved, we will inform you of the next steps.

Replacement Form

If the return is approved, Ulur Wiji will provide one of the following solutions (as agreed):

  • Product exchange
  • Product improvement
  • Refund
  • Shopping vouchers

The form of the solution will be adjusted to the conditions and product availability.

Return Fee

  • If the return is due to a production or shipping error from Ulur Wiji, the shipping costs will be borne by us.
  • For other reasons outside these provisions, shipping costs are the responsibility of the customer.

Our Commitment

Ulur Wiji is committed to always communicating openly and fairly with all #FriendsofWiji.
We believe that trust is built through transparency, dialogue, and mutual respect.

Contact Us

If you have any questions regarding the return policy, please contact us via:

📱 WhatsApp: +62 857-2975-6461

📩 Email: wijiproject@gmail.com