At Ulur Wiji, every piece is made with care through a thoughtful and responsible process. This return and exchange policy is designed to provide clarity for our #TemanWiji while protecting the quality and value of every piece we create.

General Return & Exchange Conditions

We accept return or exchange requests under the following conditions:

• The product arrives damaged, defective, or different from the order
• The request is submitted within 3 × 24 hours (72 hours) of receiving the product
• The product has not been worn, washed, altered, or modified in any way
• Original labels and packaging are still complete and intact
• Requests submitted after the specified period cannot be processed

Products That Cannot Be Returned or Exchanged

To maintain fairness and support our responsible production process, we do not accept returns or exchanges for:

• Custom orders, including customized designs, sizes, or special requests
• Pre-order products that have already been produced
• Minor variations in colour or pattern resulting from the use of natural dyes
• Products damaged due to improper use, washing, or care by the customer

We strongly recommend reviewing the product description, sizing information, and custom order terms carefully before placing your order.

Natural Variations & Product Characteristics

Please note that many Ulur Wiji pieces involve:

• Handmade production processes
• Natural dyes
• Traditional textile techniques

As a result, slight variations in colour, pattern, texture, or finishing may occur.

These variations are part of the natural character of a handmade product and are not considered production defects or valid reasons for return or exchange.