At Ulur Wiji, every piece is made with care and intention. We understand that purchasing—especially handmade and custom products—requires trust and confidence.

This Refund Policy provides a clear process for situations where a satisfactory resolution cannot be reached through return, repair, or replacement. Our goal is to ensure that every #TemanWiji can shop with confidence while maintaining a fair and responsible process for both sides.

Refund as a Last Resort

A refund will only be considered when:

• The product received significantly differs from the original agreement, including the approved design, size, or key details; and
• No satisfactory resolution can be reached through return, repair, or product replacement.

We always prioritize communication and a fair resolution for both parties before proceeding with a refund.

Products Eligible for Refund Consideration

A refund may be considered in the following circumstances:

• The product has a production defect that cannot reasonably be repaired
• The production error is entirely attributable to Ulur Wiji
• The product received significantly differs from the final approved design or specifications

Refunds Do Not Apply To:

• Custom products that have been made according to the approved design, size, and specifications
• Minor variations in fabric colour or natural-dye results, as each handmade textile has its own unique characteristics
• Changes in personal preference or taste after the product has been produced

How to Request a Refund

Refund requests must be submitted within 3 × 24 hours (72 hours) of receiving the product.

Please provide:

• Order number
• Photos or videos of the product received
• A brief explanation of the issue

Our Ulur Wiji team will review each request fairly and transparently based on the agreed product specifications and the condition of the item.

A refund decision will be communicated within a maximum of 7 business days after the request is received.

Refund Process

If a refund is approved:

• The refund will be processed through a payment method mutually agreed upon
• The time required for the funds to be received will depend on the relevant bank, payment provider, or payment gateway, generally around 5–14 business days
• Any third-party administrative or transaction fees, if applicable, may be excluded from the refunded amount

Our Commitment

We believe sustainable business is built on trust, responsibility, and accountability.

This Refund Policy reflects our commitment to:

• Take responsibility for the products we create
• Provide our customers with a safe and transparent shopping experience
• Build long-term relationships rather than one-time transactions

If something doesn't go as expected, let's talk about it.

We are always open to discussing concerns in good faith and finding a fair solution together.